Ordering a sex toy is technically no different from ordering shoes – you just think about more things the first time round: can anyone tell what is inside? Do I have to create an account? What shows up on the statement? This post walks the whole way through once, from the search box to the order confirmation. It is four steps, and it will not take you half an hour.
🎬 Shopping in 30 seconds – the video
If you would rather watch than read: the video shows exactly the four steps explained in detail below – find an item, add to cart, go to checkout, address and payment.
Shopping in 30 seconds – no sound needed. The video is in German.
🔍 Step 1: Find an item
There are three routes to a product, and none is better than the others – it depends on how precisely you already know what you want.
- You know exactly: use the search box at the very top. It finds products, categories and brands – so “Eros” or “Satisfyer” works as a search term just as well as “lubricant”.
- You have a direction: go through the categories, for example vibrators, dildos, anal, BDSM or lubricant.
- You want to browse: on the home page, “Extrem entdecken” and “Soft entdecken” take you in two very different directions. There are also new products and remaining stock.
A tip for the first time: if you have no idea what suits you yet, ready-made combinations are the shortest route – with the value sets, the matching accessories are already included. More on that in the value sets guide. And if you come across terms you cannot place, the sex toy glossary will help.
🛒 Step 2: Add to cart
The product page holds everything you need to know before buying. Three things are worth doing before you click:
- Choose the variant. Many items come in several sizes, colours or volumes – lubricant, for instance, in 50, 100 or 200 ml. The choice changes the price, so select first, then add to cart.
- Read the dimensions and material. With toys, both decide more about your satisfaction than the price does. Which material suits what is covered in the material comparison.
- Think about accessories. Matching suggestions appear below the product. Lubricant is the classic thing people forget the first time – which one goes with what is in the lube guide.
One click on Add to cart stores the item without taking you out of the shop. You can carry on browsing afterwards.
🧾 Step 3: Go to checkout
The cart shows everything again in one overview. Here you can
- change the quantity or remove an item,
- check the variant you selected – the most common slip,
- and see the subtotal.
There is no minimum order value, and shipping within Germany is free – so there is no need to pad the cart to save on postage. The details are in the shipping terms.
💳 Step 4: Address & payment
The final step is a single page. At the top are the express payment methods – they let you skip the form filling entirely, because the address and payment details are already stored. Available are Shop Pay, Apple Pay and Google Pay as well as PayPal.
If you would rather order the classic way, you fill in, in order:
- Contact – your email address. The order confirmation and the shipping notification go there.
- Delivery address – name, street, postcode, town.
- Payment – card, PayPal or one of the express methods. You will see the full list at checkout, because it depends on the country.
You do not need a customer account. You can order as a guest; an account is optional and mainly useful if you want to look at your order history later.
📦 What happens after you buy
You get an order confirmation by email straight away. As soon as the parcel goes out, a second email follows with the tracking. If the confirmation does not arrive, check the spam folder first, then get in touch via contact.
🔒 Discretion – what it says on the outside
The most common question before a first order. Briefly: there is nothing on the outside of the parcel to give it away – a plain box, no reference to the contents, no conspicuous sender. How that works in detail, and what appears on your bank statement, is covered in the post on discreet shipping.
🤖 If you get stuck
For questions about choosing, there is a chat advisor right in the shop – how it works and what it can do is described in the post AI in the erotic shop. Questions about ordering, shipping and returns are answered on our frequently asked questions page.
❓ Frequently asked questions about ordering
Do I need a customer account?
No. Ordering as a guest is possible; you only give an email address for the confirmation. You can create an account, but you do not have to.
Is there a minimum order value?
No. Shipping within Germany is free regardless of the order value.
Which payment methods can I use?
Card and PayPal, plus the express methods Shop Pay, Apple Pay and Google Pay. Exactly which ones you are shown depends on the delivery country and your device – the binding list appears at checkout.
Can I still change my order?
As long as the parcel has not gone out, get in touch straight away via contact – the earlier, the more can be done.
How do I return something?
Special rules apply to hygiene products. What is possible in which case is set out in the refund policy.
Can anyone tell what is in the parcel?
No. It arrives in plain packaging with no reference to the contents or the shop – details in the post on discreet shipping.
✅ Conclusion
Search, add to cart, go to checkout, address and payment – that is all there is to it. Anyone using the express payment methods is through in under a minute. And if you are stuck on choosing rather than on ordering, the sex toy guide and the beginner guide are a better place to start than the search bar.
🛍️ Start right here:
